Klein Center
A 5-star Skilled Nursing & Long-term Care Facility
The Klein Center provides nursing home care for people in the advanced stages of life, as well as those who find they need an increased amount of assistance in their daily lives.
Quality care in a beautiful setting in West Burlington
- We treat your loved one like family
- Homelike environment
- Private & semi-private rooms
- Daily activities & seasonal outings
- 24-hour nursing care
- Full-service hospital & Emergency Department connected
- Medicare, Medicaid & most insurance accepted
Built in 2013, the 127,000 square-foot Klein Center is a community within a community. Divided into households based on care needs, each consists of 16 private rooms, an activity kitchen, dining room, laundry room, and parlor. A stone fireplace with simulated flames separates the dining and living room areas. The living rooms have large-screen televisions and comfortable furniture.
Household names, based on local landmarks, were chosen by residents:
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Apple Tree Lane – long-term care
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Blackhawk Boulevard – long-term care
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Cascade Falls – long-term care
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Cobblestone Hill – memory care (dementia)
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Heritage Hill – long-term care
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Madison Avenue – skilled care
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Mississippi Boulevard – long-term care
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River Junction – long-term care
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Starrs Hollow – long-term care
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Stony Hollow Hideaway – memory care (dementia)
Enjoy a tour of Klein Center by watching the video below.
Klein Center residents have an opportunity to participate in holiday celebrations and monthly events, such as birthday parties, and special meals. Seasonal events, including the Autumn Fest, and ice cream socials add flavor to life at the Klein Center. Families and friends are always encouraged to attend these occasions with the residents.
The Klein Center offers activities that encourage strengthening and mobility and provide diversion and enjoyment. Sensory activities are specially designed to stimulate residents with dementia.
Stony Hollow Hideaway, an area designated for residents in the middle stages of dementia is designed to provide freedom of movement in a safe area. Types of dementia may include (but are not limited to) Alzheimer's disease, Organic Brain syndrome, and stroke.
Every effort is made to provide a cheerful, attractive, and useful space for the variety of activities that serve the physical, social, and spiritual needs of the residents.
Community Services
We know that our success can only be measured by the comfort, attention, and accommodation we provide our residents, which is why we provide various services to ensure that residents not only have access to everything they need but that they truly maintain independence at their new home with us.
Having familiar items in your room can help you adjust to your new home. A bed and matching nightstand, dresser, and armoire (closet) are provided. You may bring a favorite chair or small sofa, lamp, television, personal computer, plants, mementos, and art. Please ask for help hanging pictures.
For safety, rocking chairs and gliders are not allowed. Please do not bring rugs, ottomans, or other items that may create a tripping hazard.
BANKING SERVICES
Elders may open interest-bearing accounts at the Klein Center with a check for any amount. The money may be used for hair care, newspaper subscriptions, and other incidental charges. Quarterly statements are given to elders or sent to responsible parties. They also are available by request in the office. More information is available from social work.
BATHROOM
Each bathroom has a walk-in shower, bright lighting, and a safety light above the toilet.
COMPUTER, TELEPHONE, AND TELEVISION
Your room has telephone and computer jacks, and cable television hookup. You should call the local telephone company or visit a wireless provider to begin service. There is no additional charge for computer use or cable television. You should label easily misplaced items such as TV remote controls, and cordless and cellular telephones. We will make labels for you.
DONATIONS & MEMORIALS
Memorials and other donations help provide items and services that benefit elders, such as electronic pianos and “scoot chairs,” which allow elders to propel themselves while sitting in a chair.
For more information about donations, please contact social work or the administrator.
HAIR CARE
The beauty shop is in the Town Center. Independent stylists provide services. Their hours and fees are posted in the shop. Payment may be deducted from banking accounts. Elders’ stylists also may use the shop. For more information, contact Social Services.
LAUNDRY
Each household has a laundry room with a washer, dryer, iron, and ironing board. Laundry will be washed by household staff, but elders and family members also may use the laundry room.
LIBRARY
The library is next to the Klein Center entrance. Elders can borrow books, audiobooks, and magazines, and take them to their rooms.
NEWSPAPERS
The Hawk Eye can be delivered to you daily. Call 319-754-8461 to subscribe.
ACTIVITIES
Regularly scheduled activities such as games, exercise classes, and religious programs enrich elders’ lives. Family members are welcome to participate.
Special activities include:
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Animal visits
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Birthday parties
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Educational programs
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Happy hours
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Holiday celebrations
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Klein University
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Learning Circles – Elders meet with their household coordinator and Social Services to discuss what is going well and where improvements can be made.
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Multicultural and intergenerational events
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Outings such as baseball games, seeing Christmas lights, and fishing
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Senior Prom
LOST ITEMS
If a personal item is missing, please talk to your household coordinator or nurse manager.
MEETING ROOMS
The Gathering Hall and other rooms are available for private family gatherings and parties. To schedule a room, please talk to the receptionist at the front desk.
RECOGNIZING CAREGIVERS
You can fill out a You’re a Great Person card, which is available at the reception desk in Town Center, send a thank-you note to a caregiver, or write a letter to the administrator. Recognition is appreciated. Staff cannot accept cash or gifts valued at more than $25.
RELIGIOUS SERVICES & SPIRITUAL CARE
A chaplain who does not represent a specific denomination works with elders to meet their spiritual, emotional, and religious needs. On Tuesday afternoons, area clergy leads non-denominational chapel services, and communion services for all denominations are offered on Sundays. Roman Catholic rosary, led by volunteers, is prayed every Friday. Mass and communion services are offered monthly.
VOLUNTEERS
Our volunteers:
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Visit elders
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Help elders use computers
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Take elders to activities and therapy sessions in the Klein Center
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Help in the gift shop and the coffee shop
Admission Process
Serving Elderly Patients & Beyond
An application and admission order from a primary-care physician must be completed before admission. An elder will be admitted if his or her care needs meet admission criteria, and a room is available. On the day of admission, other paperwork will be completed with the elder, family member, or person who holds power of attorney, and a Klein Center social worker.
If a room is not available, a completed application places an elder on a waiting list for admission. When a room becomes available, the elder or family member may accept or decline the room.
The following is required before admission:
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Advance directives – Copies of the durable power of attorney for health care and living will
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History and physical examination by a physician within one year of the admission date or, if admitted directly after a hospital stay, a copy of the hospital’s health and physical form
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List of medications
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Medical insurance cards – Copies of Medicaid, Medicare, Medicare Part D, Medicare supplement insurance, or other prescription plan cards
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Preadmission assessment – We meet with people who want to live with us to assess whether the Klein Center can meet their needs and their family members’ expectations.
BILLING
Our elders receive bills from Klein Center and other providers, depending on the services they receive. They may include:
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Durable medical equipment
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Heritage Partners Pharmacy
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Physicians
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Podiatrist
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Telephone company
If you think your Klein Center bill is incorrect, please call Patient Financial Services-Insurance Billing at 319-768-3631. For questions about other bills, call the telephone number on the statement.
PAYMENT
The Klein Center accepts three kinds of payment:
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Medicaid (Title 19) – The client-participation fee usually is the total of the elder’s Social Security check less the cost of Medicare supplement insurance, if any, and $50 for personal needs such as hair care. The Department of Human Services determines the fee after an application is approved.
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Private pay – On the day of admission, elders or family members receive a prorated statement for the current month. Immediate payment is expected. Subsequent payments are due by the 10th of each month.
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Long-term care insurance – Most policies pay only a portion of the bill. The responsible party will be billed for the balance.
